DHL

The client

DHL is the global market leader in the logistics industry and offers integrated services and tailored, customer-focused solutions for managing and transporting letters, goods and information. It is a global network composed of more than 220 countries and territories and 300,000 employees worldwide offering customers superior service quality and local knowledge to satisfy their supply chain requirements. The Group generated revenue of more than 46 billion euros in 2009.

The challenge

Following a successful implementation of OHSAS 18001:1999 into the UK based hubs and gateways operation, and the subsequent gaining of accreditation, DHL wanted to implement OHSAS 18001 into all of their European hub and gateway operations as part of a strategy of ISO accreditation.

The company already had Europe-wide corporate based ISO accredited 9001 quality system and 14001 environmental management systems in place, and wanted to evaluate the readiness of these operations for the implementation and upgrade of OHSAS 18001:2007 within all its European operations and the gaining of subsequent accreditation.Although based on common directives, European occupational health and safety legislation varies considerably from country to country, making the analysis against OHSAS 18001:2007 standard, time consuming and implementation decisions complicated.

The solution

Santia provided consultants with an indepth knowledge of OHSAS 18001:2007, together with practical implementation skills and a wide ranging experience in European occupational health and safety legislation and management. We worked closely with the European hubs and gateways management team, the local occupational health and safety teams, and the UK occupational health and safety team who had already implemented OHSAS 18001:1999 within their operations.Santia worked with DHL to determine how best to gather the information needed for a Europe-wide implementation of OHSAS 18001:2007, advised the UK team on the required amendments to their existing system, and carried out site visits to selected hubs and gateways’ operations throughout Europe.

The results

Following analysis of the data gathered from the DHL European hub and gateway locations selected, we designed a framework for DHL to use to enable them to upgrade their existing country specific occupational health and safety management systems to meet the requirements of OHSAS 18001:2007. This framework would also allow the implementation of a pan European occupational health and safety management system. The framework also allowed each country to tailor its potential accreditation to meet the standard.

We guided each location’s occupational health and safety team in any additional requirements and amendments to their existing management systems, and up-skilled the teams on the requirements of OHSAS 18001:2007.

Finally we indicated to the DHL European management team where improvements would be required in each operation and gave a timescale for when OHSAS 18001:2007would be likely to be implemented.

DHL hub and gateways now have a regional accreditation for 14001, and the plan is to have a similar accreditation for OHSAS 18001, rather than individual hub and gateways achieving their own accreditation locally. An Integrated Management System (IMS) has been produced and whilst currently it satisfies fully ISO 9001 and ISO 14001, work has been done using the outputs from this project, to ensure it fully complies with the requirements of OHSAS 18001:2007 

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