Johnnie Johnson Housing Trust

The Client

With a property portfolio worth over £100m, Johnnie Johnson Housing Trust (JJHT) is a not-for-profit organisation dedicated to providing a wide range of homes.

With a housing stock of just over 5,000 units encompassing; sheltered schemes, special needs and general lettings, fire safety management is a critical area of compliance and importance to them.

The Challenge

Johnnie Johnson Housing are always looking for opportunities to continuously improve the fire safety standards across their housing stock, and in so doing, they identified the need to ensure they had an effective fire strategy in place.

The organisation needed an independent consultancy to partner with who would walk them through improvements to their current fire risk assessments and general fire risk due diligence and to support the business; corporately and legislatively.

The Solution

To address these needs, Santia offered JJHT the assurance of a first class service, which included a gap analysis followed by a programme of fire risk assessments across a number of sites. This was supported by our own unique integrated business intelligence system, erisk, which provided JJHT with the compliance overview they needed to address legislative compliance.

The partnership began with an initial consultation to fully understand Johnnie Johnson Housing Trust’s needs against the services Santia could deliver, with a subsequent sequence of meetings set up to develop this strategy further.
An assessment of their current fire policies and procedures was conducted, followed by commitment to carry out fire risk assessments at 110 sites with communal areas (sheltered schemes, special needs and general lettings) across the north of England. These are now stored on erisk which enables them to monitor and keep the information up to date.  They have also incorporated into erisk their regular fire safety checks and these can now be monitored centrally.

This centralised system also delivered targeted and effective management information for the customer providing a robust and clear focus on areas of the business needing attention.
JJHT are intending to use the capabilities of erisk, and the experience of Santia in similar organisations, to develop a series of Key Performance Indicators (KPI’s) as improvements are driven forward.

The Result

Johnnie Johnson Housing Trust have benefited from knowing that the work has been completed by competent and highly experience consultants leaving them secure in the knowledge that their fire risk assessments are suitable and sufficient and more likely to maintain high levels of control, together with an effective method of monitoring compliance and associated improvements.

They are now able to monitor and manage the critical subject of fire safety within their business in a much more effective manner.  The erisk presentation of data (known within JJHT as a ‘heat chart’) enables the organization to see at a glance if their staff are keeping information up to date.

Further key benefits from using the Santia solution provided were:

  • The system was made bespoke to JJHT needs
  • The ongoing support provided by the Santia team
  • Being able to upload their own documentation to erisk
  • Proven records to share with auditors and fire service, plus enhanced reporting to the Board of Management
  • More transparent, increased confidence, less likely to receive enforcement notices
  • Better up to date information, which is visual, and enables the organisation to monitor staff completing checks remotely.

“Santia is an exceptional organisation to deal with and responds to customer’s needs in a professional and efficient manner.  They worked with us to make sure we got what we wanted from their product, which does exactly what we want it to do and makes managing our fire safety easier and more effective. They are constantly in touch to ensure things are going smoothly and the IT support is excellent; you can always get hold of someone when you need help. They have also provided invaluable advice for specific issues as they’ve arisen.”
Ruth Kendall, Health and Safety Officer, JJHT


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